Terms & Conditions
Booking AND PAYMENT
All bookings can be made by emailing:
hello@thedunnsorford.co.uk or booking via the website.
We require full payment please for reservations by bank transfer, at the time of booking. We do not accept credit cards.
BANK DETAILS
BACS details.
JD Pinney
Sort code : 20-98-07
Account number: 70387495
CANCELLATION POLICY
Cancellations must be made in writing to:
hello@thedunnsorford.co.uk
In the event of a cancellation any time up to 28 days prior to your confirmed stay, we will refund the full payment.
If cancellation is made within 28 days of your confirmed stay then the whole amount paid will be retained unless the property can be re-let. If a re-let is successful then a full refund will be made. If the property cannot be re-let then no refund will be given.
If you arrive and decide to leave early, the nights not spent will also not be refunded.
We cannot accept responsibility or pay any compensation where the provision of the holiday is prevented or affected by reason of circumstances which amount to “force majeure”. These include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic, pandemic and all similar situations beyond our control.
We recommend that you take out holiday cancellation insurance.
CHECK IN AND OUT
Information about keys and how to collect them will be provided once full payment of your booking has been received.
Check in is 4pm on the day of your arrival and check out is at 10am on the day of your departure.
Timing on short breaks and winter bookings can be flexible, with prior agreement being made with the owner.
BREAKAGES
Guests are asked to take good care of the property, furniture and fittings and leave the accommodation in the same clean and tidy condition as it was found upon arrival.
Any accidental damage or break-ages should be reported to the property owner prior to departure. The property owner retains the right to make any additional charge and request payment for damage or breakages, withstanding minor breakages or ‘wear and tear’ as decided by the property owner.
We reserve the right to enter the accommodation at all reasonable times for the purpose of inspection or to carry out necessary repairs etc.
COMPLAINTS
Any complaints must be made known to the property owner immediately and without hesitation, where upon the property owner will endeavour to resolve any issues that may have arisen. No complaints will be entertained at the end of the hiring period or after the holidaymaker has departed.
NO SMOKING
Please do not smoke inside the property. If you smoke outside please ensure you dispose of cigarettes in a bin.
ACCESSIBILITY AND PARKING
There is onsite parking for two cars.
LIABILITY
Some equipment can be dangerous if misused, such as wood burners, fire pits and BBQs. All responsibilities are your own. The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymakers party. Vehicles and personal possessions are left entirely at the risk of the holidaymaker's.
NUMBER OF GUESTS
The maximum number of people entitled to stay at the property is 4 at The Dunns and 2 at The Curious Oyster and only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without a refund. Sub-letting or assignation of the let is strictly prohibited.
CHILDREN
Children are very much welcomed and we have a small selection of books and toys available along with a travel cot, high chair and stair gates.
DOGS
Well-behaved dogs can be accommodated by prior arrangement.
COVID-19 SITE SAFETY MEASURES
If you or anyone you are travelling with is feeling unwell, has tested positive for or is showing symptoms of Covid-19, we ask that you do not travel to our site.
If guests are unable to take up their holiday because of a COVID-19 related government lockdown that prevents them from visiting, we will offer to postpone the holiday within a 12 month period from the original booking.
If guests choose not to postpone their booking, they may cancel their break under the terms above.
If guests cannot travel because they are unwell with symptoms of COVID-19, have tested
positive for COVID-19 or are self-isolating, they may cancel their break under the terms above.
If guests become ill with COVID-19 symptoms or receive a positive test result whilst at the property, they must report this to the property owners urgently. Unless against medical advice to do so, guests will be expected to depart for home to self-quarantine at the earliest possible opportunity.
We practice an enhanced set of cleaning standards in accordance with U.K. government guidelines to which all our staff adhere:
~ during changeover and cleaning of our stays, our staff always wear protective personal equipment
~ we use approved disinfectants which kill bacteria, viruses, and any other harmful microbes
~ all surfaces within and outside the stays are cleaned and sanitised with disinfectant, from kitchen cabinets to light switches and door handles
~ all textiles – bed linens, towels, kitchen textiles – are washed at high temperatures.
PRIVACY POLICY
We are committed to ensuring that the information you give us is held securely. We will not disclose, sell or distribute your information. Your privacy will be protected at all times. If you would like more information on how we store your data, please don’t hesitate to contact us.
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